How to Request for Account Deletion
To request for account deletion, please accomplish Customer Support’s Feedback Form by visiting this link: Submit a ticket Describe your issue by filling…
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User Guide
Explore clear, practical articles created to make digital-asset topics easier to understand.
10 articlesChanging Registered Email
Due to security reasons, we do not allow users to change their registered email addresses.
How to Change Password/ Forgot Password
How to Change Password Please login to account -> Go to Dashboard -> Security -> Account Password -> Change Please follow the below…
Can’t Receive the Notification Emails
The common reasons as follows:
Identity Verification (KYC)
To complete the identity verification and enjoy our platform’s Fiat currency related features, kindly prepare the following requirements: Individual: Corporate: Some Reminders: To…
Email Verification
After registering your account, you will need to complete email verification to enable the Deposit and Withdraw functions for your Digital Assets. Doing so…
Futures Trading Fees
Futures Trading Fees (Users)
Spot Trading Fees
Trading fees are deducted from the currency you receive. The account fee level is determined based on a 30-day rolling window of trading volume,…
Trading Fees
Trading Fees CTX-98 offers one of the fairest and simplest trading fee schedules for all traders Trading fees start at 0.1% for Spot trading…